Shipping policy

OVERVIEW

At Nova Cart, we are committed to providing a smooth, secure, and reliable shipping experience for all customers. This Shipping Policy explains how orders are processed, shipped, tracked, and delivered when you purchase products from Nova Cart.

By placing an order with Nova Cart, you agree to the terms and conditions outlined in this Shipping Policy.

Nova Cart reserves the right to modify or update this Shipping Policy at any time without prior notice. Customers are encouraged to review this page periodically for updates.

SECTION 1 – ORDER PROCESSING

All orders placed through Nova Cart are processed within approximately 1–3 business days after successful payment confirmation.

Please note:

  • Orders are not processed, packed, or shipped on weekends or public holidays
  • Processing times may increase during peak shopping seasons, sales events, or periods of high order volume
  • Some products may require additional handling or verification before shipment
  • Orders cannot always be modified or canceled once processing has started

After your order has been processed and shipped, you will receive a shipping confirmation email containing your tracking information.

Customers are responsible for ensuring all billing and shipping details are entered correctly before completing checkout.

Nova Cart is not responsible for delays caused by inaccurate customer information.

SECTION 2 – SHIPPING DESTINATIONS

Nova Cart currently serves customers primarily within the United States.

In certain cases, international shipping may be available depending on:

  • Product availability
  • Shipping carrier restrictions
  • Destination country regulations
  • Delivery feasibility

We reserve the right to refuse shipments to certain regions or countries at our discretion.

SECTION 3 – SHIPPING METHODS AND DELIVERY TIMES

Estimated delivery times for standard shipping within the United States are typically:

Standard Shipping (USA)

  • Estimated Delivery: 5–10 business days

Please understand:

  • Delivery estimates are not guaranteed
  • Shipping timelines may vary depending on carrier performance, customer location, weather conditions, customs processing, or other external factors
  • Rural or remote areas may experience additional delivery delays
  • Business days do not include weekends or public holidays

Nova Cart is not liable for carrier-related delays once packages have been handed over to the shipping provider.

SECTION 4 – SHIPPING FEES

Shipping fees are calculated during checkout based on factors including:

  • Delivery destination
  • Package weight
  • Product dimensions
  • Shipping method selected

Customers will always be able to review shipping charges before completing payment.

From time to time, Nova Cart may offer:

  • Free shipping promotions
  • Discounted shipping campaigns
  • Limited-time delivery offers

Such promotions may be subject to minimum purchase requirements or regional limitations.

SECTION 5 – ORDER TRACKING

Once your order has been shipped, Nova Cart will send a confirmation email containing your tracking number and shipment details.

Customers may use the tracking number provided to monitor delivery progress through the carrier’s tracking system.

Please allow up to 48 hours after shipment for tracking information to update.

Tracking updates are controlled by the shipping carrier and may occasionally experience delays.

SECTION 6 – SHIPPING DELAYS

While Nova Cart works hard to ensure timely deliveries, certain delays may occur outside of our control.

Possible causes of shipping delays include but are not limited to:

  • Severe weather conditions
  • Shipping carrier disruptions
  • Customs inspections
  • High seasonal demand
  • Supply chain interruptions
  • Natural disasters
  • Public emergencies
  • Incorrect customer information

Nova Cart is not responsible for delays caused by third-party shipping carriers or external events. However, we will make reasonable efforts to assist customers when shipping issues arise.

SECTION 7 – INCORRECT OR INCOMPLETE SHIPPING INFORMATION

Customers are fully responsible for providing accurate and complete shipping details at checkout.

This includes:

  • Full recipient name
  • Correct street address
  • Apartment or unit numbers
  • Accurate ZIP/postal code
  • Valid contact information

Nova Cart is not responsible for orders shipped to incorrect or incomplete addresses supplied by customers.

If a package is returned due to address issues:

  • Additional shipping charges may apply
  • Re-delivery may be delayed
  • Refunds may be reduced to cover shipping and handling costs

If you notice an error in your shipping information, contact us immediately before the order is processed.

📧 novacartofficially@gmail.com

SECTION 8 – LOST, STOLEN, OR MISSING PACKAGES

Once a shipment has been marked as “Delivered” by the shipping carrier, responsibility for the package transfers to the customer.

Nova Cart is not responsible for:

  • Lost packages after delivery confirmation
  • Stolen shipments
  • Delivery issues caused by unsecured delivery locations

Customers are encouraged to:

  • Use secure delivery addresses
  • Monitor tracking updates regularly
  • Contact the carrier directly if delivery issues occur

If necessary, customers may file claims directly with the shipping carrier.

SECTION 9 – DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Customers should inspect all packages immediately upon delivery.

If you receive:

  • A damaged product
  • A defective item
  • An incorrect order
  • Missing items

please contact Nova Cart within 15 days of delivery.

To help us resolve the issue quickly, please provide:

  • Your order number
  • Clear photos of the item and packaging
  • A description of the issue

After verification, Nova Cart may provide one of the following remedies:

  • Replacement item
  • Store credit
  • Partial refund
  • Full refund

depending on the circumstances and eligibility.

SECTION 10 – INTERNATIONAL SHIPPING

Although Nova Cart primarily serves customers within the United States, international shipping may occasionally be available.

For international orders:

  • Delivery times vary by country and region
  • Customers are responsible for customs duties, VAT, import taxes, and other applicable fees
  • Customs clearance delays are outside our control
  • Certain products may be restricted in some countries

Nova Cart is not responsible for delays, losses, or fees caused by customs authorities.

Customers are responsible for ensuring imported products comply with local laws and regulations.

SECTION 11 – FAILED DELIVERY ATTEMPTS

If a carrier cannot complete delivery due to:

  • Customer absence
  • Invalid address
  • Failure to respond to carrier requests
  • Refusal of package

the package may be:

  • Returned to sender
  • Held temporarily by the carrier
  • Subject to additional delivery fees

Nova Cart is not responsible for delays or additional costs caused by failed delivery attempts.

SECTION 12 – FORCE MAJEURE

Nova Cart shall not be liable for delays or failures in shipment caused by events beyond our reasonable control, including but not limited to:

  • Natural disasters
  • War
  • Government actions
  • Strikes
  • Pandemics
  • Transportation failures
  • Cyberattacks
  • Carrier shutdowns

Such events may affect shipping timelines and order fulfillment.

SECTION 13 – POLICY CHANGES

Nova Cart reserves the right to modify this Shipping Policy at any time without prior notice.

Changes become effective immediately upon posting on our website.

Continued use of our Services after updates constitutes acceptance of the revised policy.

SECTION 14 – CONTACT INFORMATION

If you have any questions regarding shipping, delivery, tracking, or your order, please contact us:

📧 novacartofficially@gmail.com

Store Name: Nova Cart