Refund policy
Overview
At Nova Cart, customer satisfaction is our priority. We aim to provide high-quality health and beauty products and a smooth shopping experience. If you are not completely satisfied with your purchase, this Return & Refund Policy outlines the conditions under which returns and refunds may be accepted.
By making a purchase from Lumina Care, you agree to the terms set forth in this policy.
15-Day Return Policy
We offer a 15-day return window, which means you have 15 days from the date of delivery to request a return.
Return requests submitted after this period may not be accepted.
Eligibility for Returns
To be eligible for a return, the item must meet all of the following conditions:
- Must be unused, unopened, and in original condition
- Must be returned in its original packaging, including all accessories and materials
- Must not show any signs of use, wear, or damage caused by the customer
- Must be accompanied by a valid proof of purchase (order confirmation or receipt)
Important Hygiene Notice
Due to the nature of our health and beauty products, strict hygiene standards apply:
- Items that have been opened, used, tested, or tampered with are not eligible for return
- This policy is in place to ensure the safety and protection of all our customers
Non-Returnable Items
The following items are not eligible for return:
- Used or opened products
- Personal care items that have been unsealed
- Items not in original packaging
- Products damaged due to misuse or improper handling
- Final sale, discounted, or clearance items
- Gift cards
How to Initiate a Return
To request a return, please contact us at:
📧 novacartofficially@gmail.com
Include the following details:
- Your order number
- Reason for return
- Photos of the product (if applicable)
Once your request is reviewed and approved, we will provide instructions on how to return your item.
⚠️ Important:
Returns sent without prior authorization will not be accepted.
Return Shipping
- Customers are responsible for return shipping costs, unless the item is defective, damaged, or incorrect
- Shipping charges are non-refundable
- We strongly recommend using a trackable shipping method, as Lumina Care is not responsible for lost or missing return shipments
Damaged, Defective, or Incorrect Items
We take product quality seriously. If you receive a product that is:
- Damaged
- Defective
- Incorrect
Please contact us within 15 days of delivery.
You may be required to provide photo or video evidence for verification. Once confirmed, we will offer:
- A replacement, or
- A full refund, or
- Store credit, depending on the situation
Exchanges
We do not offer direct exchanges.
If you wish to replace an item:
- Submit a return request (if eligible)
- Place a new order for the desired product
This ensures faster processing and availability.
Refund Process
Once we receive your returned item, it will be inspected to ensure it meets our return conditions.
- You will be notified of the approval or rejection of your refund
- If approved, the refund will be processed to your original payment method
Refund Timeline:
- Processing time: 5–10 business days after approval
- Additional time may be required by your bank or payment provider
If you have not received your refund within 15 business days after approval, please contact us.
Order Cancellation
- Orders can only be canceled before they are processed or shipped
- Once an order has been processed, cancellation may not be possible
Late or Missing Refunds
If you have not received your refund:
- Check your bank account again
- Contact your credit card company or payment provider
- If the issue persists, contact us at novacartofficially@gmail.com
Policy Updates
Lumina Care reserves the right to modify or update this Return & Refund Policy at any time without prior notice.
Changes will be effective immediately upon posting on this page.
Contact Information
For any questions regarding returns or refunds, please contact us: