Terms & Conditions

OVERVIEW

Welcome to Lumina Care (“Company”, “we”, “us”, or “our”). These Terms of Service (“Terms”) govern your access to and use of our website, products, and services (collectively, the “Services”). By accessing, browsing, or using our Services, you agree to be legally bound by these Terms, including any additional policies referenced herein such as our Privacy Policy, Shipping Policy, and Refund Policy.

If you do not agree with any part of these Terms, you must not use our Services.

SECTION 1 – ELIGIBILITY & ACCEPTANCE

By using our Services, you represent that:

  • You are at least 18 years old or the age of majority in your jurisdiction

  • You have the legal capacity to enter into a binding agreement

  • You will use our Services only for lawful purposes

If you are using the Services on behalf of another entity, you represent that you are authorized to bind that entity to these Terms.

SECTION 2 – ACCOUNT REGISTRATION & SECURITY

To access certain features, you may be required to create an account. You agree to:

  • Provide accurate, current, and complete information

  • Maintain and update your account information

  • Keep your login credentials confidential

You are solely responsible for all activities that occur under your account. We reserve the right to suspend or terminate accounts suspected of fraudulent or unauthorized use.

SECTION 3 – PRODUCTS & SERVICES

We strive to provide accurate product descriptions, images, and pricing. However:

  • Product colors and appearance may vary depending on your device

  • We do not guarantee that product descriptions are error-free

  • All products are subject to availability

We reserve the right to:

  • Limit quantities per customer

  • Discontinue any product at any time

  • Modify product details without prior notice

SECTION 4 – PRICING, BILLING & PAYMENT

All prices are listed in USD unless otherwise stated and are subject to change without notice.

You agree that:

  • You will provide valid payment information

  • You are authorized to use the payment method

  • All charges will be honored by your payment provider

We reserve the right to cancel any order if fraud or unauthorized activity is suspected.

SECTION 5 – ORDER ACCEPTANCE & CANCELLATION

Your order constitutes an offer to purchase. We reserve the right to accept or decline your order for any reason.

Orders may be canceled if:

  • Payment cannot be processed

  • Product is out of stock

  • Suspicious or fraudulent activity is detected

Once an order is processed or shipped, it cannot be canceled.

SECTION 6 – SHIPPING & DELIVERY

We aim to process orders promptly; however:

  • Delivery times are estimates only

  • We are not responsible for delays caused by carriers, customs, or external factors

  • Risk of loss transfers to you upon delivery to the carrier

Incorrect shipping details provided by the customer may result in delays or additional charges.

SECTION 7 – RETURNS & REFUNDS

Returns are subject to our Refund Policy. To be eligible:

  • Items must be unused

  • Must be in original packaging

  • Must meet hygiene and safety requirements

We reserve the right to refuse returns that do not meet these conditions.

SECTION 8 – INTELLECTUAL PROPERTY

All content on our website, including but not limited to:

  • Logos

  • Images

  • Text

  • Graphics

is the property of Lumina Care and protected by intellectual property laws.

You may not:

  • Copy, reproduce, or distribute content without permission

  • Use our brand name or materials for commercial purposes

SECTION 9 – THIRD-PARTY SERVICES & LINKS

Our Services may include links to third-party websites or services. We are not responsible for:

  • Their content

  • Their privacy practices

  • Any transactions made with third parties

Use of third-party services is at your own risk.

SECTION 10 – USER CONDUCT

You agree not to:

  • Use the website for unlawful activities

  • Attempt to hack, disrupt, or damage the site

  • Upload malicious software

  • Provide false or misleading information

Violation of these rules may result in immediate termination of access.

SECTION 11 – USER CONTENT & FEEDBACK

By submitting reviews, comments, or feedback:

  • You grant us a worldwide, royalty-free license to use it

  • You confirm the content does not violate any laws or rights

We reserve the right to remove any content deemed inappropriate.

SECTION 12 – PRIVACY

Your use of our Services is governed by our Privacy Policy, which explains how we collect, use, and protect your personal data.

SECTION 13 – DISCLAIMER OF WARRANTIES

All products and services are provided “as is” and “as available.”

We do not guarantee:

  • Continuous, uninterrupted service

  • Error-free operation

  • That products will meet your expectations

SECTION 14 – LIMITATION OF LIABILITY

To the fullest extent permitted by law, Lumina Care shall not be liable for:

  • Indirect or incidental damages

  • Loss of profits or data

  • Any damages resulting from use of our Services

SECTION 15 – INDEMNIFICATION

You agree to indemnify and hold harmless Lumina Care from any claims, damages, or expenses arising from:

  • Your violation of these Terms

  • Your misuse of our Services

SECTION 16 – TERMINATION

We may suspend or terminate your access to our Services at any time without notice if:

  • You violate these Terms

  • Fraudulent activity is suspected

SECTION 17 – GOVERNING LAW

These Terms shall be governed by the laws of the United States. Any disputes shall be resolved in the appropriate courts within that jurisdiction.

SECTION 18 – CHANGES TO TERMS

We reserve the right to update these Terms at any time. Changes will be effective immediately upon posting.

Your continued use of the Services constitutes acceptance of those changes.

SECTION 19 – SEVERABILITY

If any provision of these Terms is found to be invalid, the remaining provisions shall remain enforceable.

SECTION 20 – ENTIRE AGREEMENT

These Terms constitute the entire agreement between you and Lumina Care and supersede all prior agreements.

SECTION 21 – CONTACT INFORMATION

For any questions regarding these Terms, please contact us:

📧 Email: trustmartofficially@gmail.com
🏢 Business Name: Lumina Care
📍 Address: [Insert Business Address]
📞 Phone: [Insert Phone Number]